Sending your own recovery emails?

This article shows you how to send your customers to the correct order in your own recovery emails so they can complete the purchase.

If you'd like to send your own recovery emails on another platform, you can integrate your checkout pages with Zapier.

Perhaps you'd like to send your own recovery emails for the following reasons:

• You've formatted and customized it beyond what our customizable email feature offers
• You prefer to keep track of sent recovery emails on another platform
• You want to change the sequence of when the recovery emails are sent
• You want to change the number of recovery emails sent

It's important to include the unique draft URL of the checkout order so that your customers can complete the purchase from that order and not from a new order draft. This way, their abandoned order will be marked as recovered when they complete purchase - and you won't have multiple orders in your reports from the same customer.

To include the draft URL in your recovery emails, you'll need to gather information from Zapier to "piece together" the correct draft URL from the abandoned order.

The draft URL consists of 2 main parts:

domain + slug + the query parameter

Gathering the domain

The domain section of your URL is either on our hosted page or your custom domain, and cannot be retrieved by Zapier. You can hardcode this so that you always have this information.

Example domain:

https://adminsupport.checkoutpage.com/

Gathering the slug

The URL slug is unique to the checkout page itself. It follows the domain and starts with a /

/slug

Zapier has 3 triggers:

1. Abandoned payments
2. Abandoned subscriptions
3. Abandoned bookings

Which will pull the Checkout Slug, which is needed for the draft URL.

Example domain + slug:

https://adminsupport.checkoutpage.com/the-forget-me-not-dress

Gathering the query parameter

The query parameter section of the URL follows the slug, and is formatted as:

?checkoutEventId=

Zapier has 3 triggers:

1. Abandoned payments
2. Abandoned subscriptions
3. Abandoned bookings

Which will pull the Checkout ID, which is needed for the query parameter section of the draft URL.

Example domain + slug + query parameter:

https://adminsupport.checkoutpage.com/the-forget-me-not-dress?checkoutEventId= 690da6c6842f1975da33a335