How to refund a subscription

What happens when you refund a subscription payment?

Refunding returns the payment to the customer. Refunding does not cancel the subscription — to do that, cancel the subscription separately.

The minimum refund amount is $0.50. Stripe processing fees are not refunded.

How to refund a subscription payment

1. Go to Orders → Subscriptions from the left-side menu.
2. Select the subscription.
3. Go to the Payments tab.
4. Click Refund Payment on the payment you want to refund.
5. In the refund pop-up:
   • Enter the refund amount (full or partial).
   • Select a reason from the dropdown.
   • (Optional) Add an internal note (not shown to the customer).
   • Enable or disable the Refund email to the customer.
6. Click Refund payment.

Partial refunds

You can issue a partial refund by entering a smaller amount. The payment status shows as Partially refunded. You can issue additional refunds on the same payment until the full amount is refunded, at which point the status changes to Refunded.

After refunding

• The payment status updates to Refunded (or Partially refunded) under the Payments tab.
• A Stripe refund invoice is generated on the payment line.

Refund email

If enabled, the customer receives an email with the Stripe refund invoice attached. The email includes a link to the customer portal.

A log of the sent email appears under the Emails tab on the subscription.