Reminder emails
This article shows you how you can send reminder emails.
You can enable to send automated email reminders to customers who have abandoned the checkout by clicking Send checkout reminder emails.
This cannot be selected unless Save customer contact details is selected first.
Reminder emails will be automatically sent:
- After the first hour of since they did not complete their purchase.
- And then if they still haven't completed the purchase, another email will be sent within 24 hours.
- And it's still they haven't completed this, one will be sent again after a total of 48 hours since abandoned.
The default email that the customer will receive will look like the following:
However you can customize the reminder email, by the following steps:
- Enter the edit view of your page.
- Click After payment from the top menu and then Abandonment on the left side menu. Here you will see the three reminder emails.
3. Click on the first, second, or third reminder email if you'd like to see the default reminder email or make a custom reminder email. It will be set on Reminder email, which is the default email. You can see the default email on the right-hand side page preview. This cannot be edited.
The first, second, or third default Reminder emails are all the same.
4. If you'd like to personalize your reminder email, you can click Custom reminder email. Here you can input anything you'd like into the subject line, email body, and button text. You can also add variables to your email so that it automatically captures the customer's name, email address, order, and so forth.
The first, second, or third Custom reminder emails are all different.
Sent reminder email status
You can view the status of the email reminders for a customer. This will state:
- The customer's email
- The email type (reminder 1, 2, or 3)
- Whether the reminder email was sent, delivered, or failed
- If the reminder email was opened
