How to refund an event booking

What happens when you refund a booking?

Refunding a booking returns the payment to the customer. Refunding does not cancel the booking or void the tickets — to do that, cancel the booking..

How to refund a booking

1. Go to Orders → Event bookings from the left-side menu.
2. Select the booking you want to refund.
3. Click Refund booking from the right-side menu.
4. In the refund pop-up:
   • Enter the refund amount (full or partial).
   • Select a reason from the dropdown.
   • (Optional) Add an internal note (not shown to the customer).
   • Enable or disable the Refund email to the customer.
5. Click Refund booking.

Partial refunds

You can issue a partial refund by entering a smaller amount. The booking status shows as Partial refund in your reports. You can issue additional refunds on the same booking until the full amount is refunded, at which point the status changes to Refunded.

After refunding

• The booking status changes to Refunded in your reports.
• The refund is recorded under the Transactions tab on the booking.
• A refund invoice is generated under the Invoices tab.

Refund email

If enabled, the customer receives an email notifying them of the refund with the invoice attached. The email includes a link to the customer portal.