How to cancel an event booking
In this help article, we'll show you how to cancel your customer's event booking.
You can cancel your customers' event booking. Customers may want to cancel their bookings and the ticket(s) purchased within their booking for various reasons such as no longer being able to attend the event.
Canceling a booking will void all tickets purchased within the booking, which will automatically be returned to the ticket availability.
Please note that Stripe charges transaction fees.
Cancel a customer's event booking
To cancel your customer's event booking, please follow the steps below:
- Click on Orders from the left-side menu
- Select Event bookings from the expanded Orders menu
- Select the event booking in question
4. You'll be taken to the customer's event booking overview
5. Click Cancel booking from the right-side menu
6. You'll be shown a pop-up to enter the cancellation details, where you can:
- State your reason for the cancellation. This will not be shown to your customers and is for internal records only.
- Enable for a Cancellation email to be sent to the customer or disable the feature for no email to be sent
- You may also refund the booking here if you wish to do so by enabling the check-box, which will expand the options. You can offer a full refund or a partial refund.
7. Click Cancel booking!
Please note that canceling an event booking without enabling the refund does not refund the event booking. Click here to learn more on how to refund an event booking.
Canceled event booking
Event booking status
When canceled, the canceled event booking will now be stated in your reports as Canceled.
Ticket status in the reports
When the event booking is canceled, the ticket(s) purchased in this booking will now be stated under the Tickets tab as Canceled and Void.
Ticket status in the Check-in app
When the event booking is canceled, the ticket(s) purchased in this booking will now be stated as Void in the Check-in app.
If you click to open the ticket in the Check-in app, you will see that the ticket is stated as Ticket voided here as well.
This ticket will be rejected when scanned with the QR code scanner.
Cancellation email
When an event booking is canceled and if you enabled for the Cancellation email to be sent, the customer will receive an email notifying them of the event booking cancellation.
Under the Emails tab, you will see a new line appear at the top that records a progress log of the sent Cancellation email.
You can click View email on the log to see how the email would appear to your customers.
Customers can view and manage their voided and active event bookings from the Cancellation email, which will take them to the Customer portal.
