How to refund an event booking

In this help article, we'll show you how to refund your customer's event booking.

You may need to refund a customer's event booking if they requested it, if there was a mistake, if they're no longer attending, or any other reasons.

You can refund their event booking within your Checkout Page account.

Please note that:

• Stripe charges transaction fees
• Refunding an event booking does not cancel the event booking. Click here to learn more on how to cancel an event booking
• You can refund a minimum of 50 cents

You can refund the event booking in your Checkout Page account with the following steps:

1. Click Event bookings from the left-side menu
2. Select the event booking in question

3. Click Refund booking from the right-side menu

4. A pop-up will appear where you can:

• Input the refund amount (the full amount or a partial amount)
• Select the reason for the refund from the drop-down menu
• State your reason for the refund. This will not be shown to your customers and is for internal records only.
• Enable for a Refund email to be sent to the customer or disable the feature for no email to be sent

5. Click to Refund booking!

Refund status

When refunded, the event booking will now be stated in your reports as Refunded.

Refund email

When an event booking is refunded and if you enabled for the Refund email to be sent, the customer will receive an email notifying them of the refund.

Under the Emails tab, you will see a new line appear at the top that records a progress log of the sent Refund email.

You can click View email on the log to see how the email would appear to your customers.

Customers can view and manage their event bookings from the Refund email, which will take them to the Customer portal.

Refund invoice

Attached to the Refund email, the customer will receive an Invoice that outlines the refund.

Under the Invoices tab, you will see a new line appear at the top that provides the Refund invoice.

You can click Download to view the Refund invoice, which will state the amount refunded on which date.

Transactions

The event booking refund will be recorded as a transaction under the Transactions tab, where you will see a new line appear at the top that provides the Refund details.

You can click View reason to see the selection and notes that you left earlier describing the reason for the refund.