Frequently asked questions

Question 1

Is the Free plan really free?

Accepted Answer

Yes. There's no monthly fee, no card required, and no transaction fees beyond Stripe's standard processing fees, on up to $3K in sales per month. You get unlimited checkout, event, and form pages and one team member.

Your pages show Checkout Page branding. Upgrade to a paid plan to remove it and unlock more advanced features.

Question 2

How and when do I get paid?

Accepted Answer

All payments go straight into your Stripe account, and then Stripe makes payouts to your bank account. Checkout Page never holds your funds. Read more about getting paid here .

Question 3

How much are Stripe's payment processing fees?

Accepted Answer

Stripe's credit card processing fees are 1.5% + €0.25 for European cards and 2.9% + $0.30 for non-European cards. Use our free Stripe fee calculator to see exactly what you'll pay by country, card type, and payment method.

Question 4

How does pricing work if I sell event tickets?

Accepted Answer

Your plan is based on the value of what you sell in a month rather than the number of tickets, so 250 tickets at $25 and 25 tickets at $250 both land on the same plan. Stripe’s processing fees apply on top of that and go to Stripe, not to us.

Ticket sales usually arrive in bursts around an event, so it’s worth picking a plan around your busiest month rather than a typical one. The Free plan covers up to $3K in monthly sales and paid plans step up from there. There’s no contract either, so you can move back down once a big month is behind you.

If you want to try it with your own numbers, you can work out what a month of ticket sales costs.

Question 5

Is there a minimum contract length or can I cancel anytime?

Accepted Answer

There is no minimum contract length for Checkout Page. You can cancel your subscription at any time.

Question 6

What happens if I exceed the sales per month limit?

Accepted Answer

On the Free plan, your checkout, event, and form pages pause once you pass $3K in sales in a 30-day period. They come back when your period resets, or as soon as you upgrade.

On a paid plan, we'll never stop you from taking payments. We'll let you know as you approach your limit, and you'll be charged an overage fee if you go over it. You can upgrade at any time to increase your sales per month limit.

For detailed information about overages, visit our pricing guide.

Question 7

What is the Unlimited plan?

Accepted Answer

Unlimited is one flat yearly price, $9,990, with no sales limit. Sell as much as you want in any month, with no overage fees and no change to your bill. It includes everything in Scale plus dedicated support, personalized onboarding and free migration.

Any seller can choose it. You can pay by card, bank transfer or invoice.

Question 8

Are there any limits to the 7-day free trial?

Accepted Answer

During your 7-day free trial, you can process up to $3K in payments. If you exceed this limit, you'll need to subscribe to a paid plan, or switch to the Free plan, to keep accepting payments.

Question 9

What happens when my 7-day free trial ends?

Accepted Answer

You'll never lose your pages. When your trial ends, you can subscribe to a paid plan or keep going on our Free plan, which stays free for up to $3K in sales per month.

Question 10

If I don’t like Checkout Page, can I request a refund?

Accepted Answer

We'd hate to see you go, but we totally understand if Checkout Page is not the right fit for you.

If you're not satisfied, we offer a 7-day money-back guarantee for new customers on both monthly and annual plans.

You’re eligible for a full refund if you contact us within 7 days of starting your subscription, and you haven’t processed any revenue through your account.

Refer to our refund policy for more information.

Question 11

Do you offer any special pricing for nonprofits, charities, and educational institutions?

Accepted Answer

Yes, we offer a 50% discount for nonprofits and educational institutions on all our paid plans. Please refer to our nonprofit discount guide for more information.

Start selling online for free

Free includes everything you need to sell online

Sell anything

Price it your way

Get paid worldwide

Sell anywhere

Run your store

Understand and automate

Premium plans for growing businesses

Launch

Everything in Free, plus

Scale

Everything in Launch, plus

Unlimited

Everything in Scale, plus