Checkout protection: Block unwanted customers

You can now block specific email addresses from completing any checkout, event, or form page in your store.

Checkout protection helps you block customers you no longer want to sell to. For example after repeat refund requests, chargebacks, or someone reselling your event tickets.

Block their email once and it applies across your whole store, including checkout pages and events you create later.

With Checkout protection, you can:

• Block an email from Store settings, or straight from the customer page
• Add a private reason so your team knows why
• See how many times a blocked email tried again, and when
• Unblock an email at any time

Blocked customers see a message asking them to contact your support email. We don't tell them their address has been blocked. Existing payments, bookings, and subscriptions are not affected, and active subscriptions continue to renew.

Available now. Free on every plan.

Open Store settings, go to Checkout protection, and block your first email. Check the help article for more details.