Let customers cancel their subscriptions

Setting with Can cancel subscription checked and the choice to cancel at the end of the current period or immediately

You can now decide if customers can cancel their subscriptions from the customer portal—and even choose when the cancellation takes effect: immediately or at the end of the current billing cycle.

How to set it up:

  1. Go to Store settings.
  2. Then Customer portal.
  3. Choose whether customers can cancel their subscriptions and set the cancellation timing.

Tip: If you don’t want customers using the portal, just remove the link from their confirmation email.

Bonus: You can even update the portal’s heading to better match your brand.