Staff member access to ticket scanner

Staff members can access the ticket scanner directly from their invitation email.

Staff members do not need a password, Checkout Page account, or dashboard access.

Open the ticket scanner

Staff members can open the ticket scanner by:

• Clicking the access link in the invitation email
• Scanning the QR code to open the scanner on a mobile device

The ticket scanner works on desktop and mobile devices.

Sign out of the ticket scanner

To sign out, open the scanner settings menu and select Sign out.

Sign back in

If a staff member signs out, they can sign back in using the same email address used for the invitation.

To sign back in:

1. Open the ticket scanner sign-in page
2. Enter the same email address used for the invitation
3. Enter the 6-digit sign-in code sent by email

After entering the code, the ticket scanner will open automatically.

If the original invitation email was lost or closed, the event organizer can resend the invitation email.

Resending an invitation creates a new access link and disables the previous invitation email.

Display name

Staff members can update their display name from the scanner settings menu.

The display name may be shown in check-in activity and event logs.

You can choose whether staff members are allowed to change their display name in:

Store settings > Check-in staff > Allow display name changes in the ticket scanner.