Manage ticket scanner access

Open Manage staff

To manage staff access:

1. Open your event
2. Click Check in guests
3. Select Manage staff

Staff status

The Manage staff page shows:

• Staff members invited to your event
• Invitation delivery status
• Whether the invitation email was opened
• Whether the invitation was accepted
• Ticket scanning permissions
• Last active time

Resend invitations

If a staff member loses access to the ticket scanner, you can resend their invitation email.

Resending an invitation:

• Creates a new access link
• Disables the previous invitation email
• Allows the staff member to access the scanner again

Remove access

You can remove a staff member’s access to the ticket scanner at any time.

Removing access:

• Immediately removes access to the ticket scanner for that event
• Prevents the staff member from scanning tickets
• Only affects the current event

You can re-invite removed staff members later if needed.

Delete staff members

Delete a staff member when you want to permanently remove them from your store.

Deleting a staff member:

• Removes them from all events
• Deletes their staff access across your store
• Cannot be undone

Bulk actions

You can manage multiple staff members at the same time, including:

• Resending invitations
• Removing access