How to refund a payment

What happens when you refund a payment?

Refunding returns the payment to the customer. The minimum refund amount is $0.50. Stripe processing fees are not refunded.

Steps to process a refund

1. Go to Orders → Payments from the left-side menu.
2. Select the payment you want to refund.
3. Click Refund payment from the right-side menu.
4. In the refund pop-up:
   • Enter the refund amount (full or partial).
   • Select a reason from the dropdown.
   • (Optional) Add an internal note (not shown to the customer).
   • Enable or disable the Refund email to the customer.
5. Click Refund payment.

Partial refunds

You can issue a partial refund by entering a smaller amount. The payment status shows as Partial refund. You can issue additional refunds on the same payment until the full amount is refunded, at which point the status changes to Refunded.

After refunding

• The payment status updates to Refunded (or Partial refund) under Payments.
• The refund is recorded under the Transactions tab.
• A refund invoice is generated under the Invoices tab.

Refund email

If enabled, the customer receives an email with the refund invoice attached. The email includes a link to the customer portal.

A log of the sent email appears under the Emails tab.