Confirmation emails

What is the confirmation email?

Confirmation emails are sent automatically to customers after they complete a payment or form submission. You can customize the sender name, sender email, subject line, and email content.

How to configure the confirmation email

1. Go to Pages and open the page you want to edit.
2. Go to After payment → Email confirmation (or After submission → Email confirmation for forms).
3. Select an option:
   • Email confirmation — the default email. Thanks the customer and provides a breakdown of their purchase. Content cannot be changed.
   • Custom email — a custom email you write. Supports HTML in the body.
   • No email — disables the confirmation email.
4. Click Save.

How to set up a custom email

1. Select Custom email.
2. Enter an Email subject (required).
3. Enter an Email body (optional, supports HTML).
4. Use the + icon to insert field data variables.
5. Click Save.

Field data variables

Available variables include:

• Product title
• Product amount
• Payment date
• Payment status
• Payment method
• Order ID
• Customer portal
• Customer email address
• License key (if enabled)
• SKU

Any custom fields you add to your checkout also become available as variables.

Example:
Hey {Name}! Thanks for your order of {Product title}. Amount paid: {Product amount}

How to send a test email

Click Send test email to send a preview to the email addresses listed under Payment notification emails.