Hide form fields
Hide fields from customers while still collecting information supplied through prefilling.
What are hidden fields?
A hidden field remains part of your form but is not normally visible to customers. It can still collect a value supplied through a default value or URL parameter.
For example, if you already know a customer’s name, you can prefill and hide the Name field so they do not need to enter it again.
Hide a field
- Open the page you want to edit.
- Select Form fields in the sidebar.
- Click the field you want to hide.
- Open Additional settings.
- Enable Hide field.
- Click Save.
To supply a value using Default value or URL parameters, see Prefill form fields.
Why is a hidden field still visible?
A hidden field appears when the customer needs to complete or correct it:
- A required field has not been prefilled. Customers must provide the missing information before continuing.
- A prefilled email address is invalid. Customers must correct the email address before continuing.
If a field appears unexpectedly, check its Required setting and the value being supplied. If you are prefilling through a URL, check that the parameter matches the field’s Reference.