Customer portal

What is the customer portal?

The customer portal lets your customers log in to manage their purchases, subscriptions, event bookings, and downloads. Every Checkout Page account includes a customer portal automatically.

Customers enter their email address to receive a login link.

How to access the customer portal

From the dashboard: Go to Store settings → Customer portal. Click to open the portal or copy the link.

From the user menu: Click your user menu in the bottom left corner of the dashboard.

How to share the portal with customers

We recommend adding the customer portal link to your website and confirmation emails.

To add the link to a custom confirmation email:

1. Go to Pages and open the page you want to edit.
2. Go to After payment → Email confirmation → Custom email.
3. Click + Add variable and select Customer portal link.
4. Click Save.

The default confirmation email includes the customer portal link automatically.

What customers can do in the portal

• Purchase history — view all past payments and orders.
• Invoices — download invoices for payments and recurring payments.
• Subscriptions — update payment details or cancel subscriptions.
• Event bookings — view bookings and access event tickets.
• Downloads — download files attached to their purchases. File updates are reflected automatically.
• License keys — view license keys for their purchases.

Customer portal settings

From Store settings → Customer portal, you can:

• Allow or disallow customers to cancel their own subscriptions.
• Customize the portal header.

Customer portal language

The portal displays in the customer's browser language. Supported languages: English, German, Spanish, French, Italian, Dutch, Polish, and Portuguese. If the browser language is not supported, English is used.

To force a specific language, add ?locale= followed by the language code to your portal URL (e.g. ?locale=fr for French).