Custom email domain

What is a custom email domain?

A custom email domain sets the sender address for confirmation and notification emails. Use your own domain to increase email deliverability and maintain brand authority.

Add your email domain

1. Go to Store settings → Email.
2. Enter the domain you want to send emails from (e.g. yourdomain.com).
3. Update your DNS records to include the following:
   • DKIM (DomainKeys Identified Mail) — add a TXT record to enhance email security and deliverability.
   • Return-Path — add a CNAME record to manage bounces effectively.
4. After updating the DNS records, click Verify domain to confirm the domain is configured correctly and ready to send emails.

Add a sender signature

1. Enter the name and email address you want to appear in the "From" field of your emails. For example:
   • Name: Your name
   • Email: orders@yourdomain.com
2. Verify the sender signature to ensure emails are correctly authenticated when sent from your domain.

Send a test email

Once your domain and sender signature are verified, send a test email to confirm the "From" field matches your sender signature.

How do I add DNS records

Here are some links on how to add DNS records for the most popular domain providers:

• NameCheap: Adding A Records and CNAME records
• GoDaddy: Adding A Records and CNAME records
• Google Domains: Adding A Records and CNAME records
• 1&1 IONOS: Adding A Records and CNAME records
• Gandi: Adding A Records and CNAME records
• Cloudflare: Adding A Records and CNAME records

How to revert to default settings

To revert to the default email address (payments@checkoutpage.co), delete your sender signature and email domain in Store settings → Email.