Custom email domain
How to send order confirmation emails from your own branded email domain
What is a custom email domain?
A custom email domain sets the sender address for confirmation and notification emails, and for emails you send to a customer. Use your own domain to increase email deliverability and maintain brand authority.
Add your email domain
- Go to Store settings → Email.
- Enter the domain you want to send emails from (e.g.
yourdomain.com). - Update your DNS records to include the following:
- DKIM (DomainKeys Identified Mail) — add a TXT record to enhance email security and deliverability.
- Return-Path — add a CNAME record to manage bounces effectively.
- After updating the DNS records, click Verify domain to confirm the domain is configured correctly and ready to send emails.
Add a sender signature
- Enter the name and email address you want to appear in the "From" field of your emails. For example:
- Name: Your name
- Email:
orders@yourdomain.com
- Verify the sender signature to ensure emails are correctly authenticated when sent from your domain.
Send a test email
Once your domain and sender signature are verified, send a test email to confirm the "From" field matches your sender signature.
How do I add DNS records
Here are some links on how to add DNS records for the most popular domain providers:
- NameCheap: Adding A Records and CNAME records
- GoDaddy: Adding A Records and CNAME records
- Google Domains: Adding A Records and CNAME records
- 1&1 IONOS: Adding A Records and CNAME records
- Gandi: Adding A Records and CNAME records
- Cloudflare: Adding A Records and CNAME records
How to revert to default settings
To revert to the default email address (payments@checkoutpage.co), delete your sender signature and email domain in Store settings → Email.